Frequently Asked Questions
Do you ship internationally?
We ship within the United State, Ireland, Australia, Canada, and some countries in Great Britain at this time. We will be adding more countries in the future.
Where are you located?
Our office is located in Southern California.
Do you have a physical store?
We operate 100% online at this time. However, we do attend vendor events throughout California.
Is you website secure?
Great question! Our customer's privacy and information is priority. For this reason, we make sure all necessary functions are in place to protect your information while you enjoy your shopping experience with a peace-of-mind.
Can I place a custom order?
Yes, I love working with customers to create their own unique handmade jewelry. Please email me at email@example.com I would love to design your one of a kind piece!
Can I place an order by phone?
We do not accept phone orders at this time.
How do I track my package?
Tracking your order is easy. Once your order has been packaged we will send you a USPS tracking number to the email you submitted. You can visit the USPS website and track your package there.
How much is shipping?
We offer a flat rate of $6.75 for shipping. Orders over $75.00 will be shipped for free.
What kind of materials do you use?
We are very inclusive with the types of materials we use in our jewelry and we strive to utilize the best materials possible. Precious stones make up most of our materials however, we use other materials as well. All our materials are nickle and lead free.
How do I find products on your website?
You can use the search using keywords to look up all products on the website.
Why is my discount code not working?
Discount codes do not work when they are combined with other discounts. If you are having issues with a discount code, please check to see that it is not expired, your have the correct code, and you are not combining codes.
Are you clothes true to size?
We try our best to ensure that our garments meet the sizes mentioned in the description. It is important for you to take accurate measurements of yourself and compare them to the size chart before making your final purchase.